What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Arrive about 10 minutes early to complete our New Patient Form, or to save time you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history, discuss your pet's health concerns, and answer any questions you may have.
Examination, Diagnosis & Treatment
After your pet's examination we will provide you with a diagnosis and treatment recommendations. Your vet will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan, which we will keep on hand for whenever you need it.
Our Pet Care Philosophy
At Shoreland Animal Hospital we proudly serve pet owners in Toledo and beyond. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We continually strive to provide our patients with cutting-edge care in an atmosphere of compassion, honesty, and respect.
Our team is passionate about improving the health and welfare of animals through excellence in veterinary medicine, education, and customer service.
If this is going to be your first time visiting our veterinary clinic you likely have questions.
To learn more about our office policies, payment options, and appointment booking by reading through the answers to our hospital FAQs below.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet is an existing patient of ours and needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
Our team is experienced in the care and treatment of cats and dogs of all breeds and sizes.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Below are some helpful links for managing your pet's health.